Scope of Warranty Coverage
Our Take Two collection products come with a limited warranty against defects in material or workmanship. The limited warranty applies within the U.S. and Canada to the original purchase of a Neighbor product from Neighbor or an authorized reseller. “Defect in workmanship and materials” means an irregularity that renders the product unsound, malfunctioning, or otherwise unsuitable for its intended household use under ordinary conditions.
| Eligible Products | Variations / Configurations Included |
|---|---|
| Take Two Bistro Set | All colors |
| Take Two Bistro Table | All colors |
| Take Two Bistro Chair (Set of 2) | All colors |
| Take Two Lounge Set | All colors |
| Take Two Coffee Table | All colors |
| Take Two Lounge Chair (Set of 2) | All colors |
Coverage by Product Component
- Galvanized steel frame and powder-coated finish are warranted for one (1) year from delivery against physical or structural failure, including peeling, cracking, or blistering of the powder-coated finish under ordinary household use and outdoor conditions.
- Marine-grade hardware and other components (such as plastic glides, hinges, and fasteners) are warranted for one (1) year from delivery against physical or structural failure, damage or deterioration that renders them unsuitable for intended use.
Neighbor’s liability is limited to this limited warranty. Neighbor reserves the right to require proof of purchase or other reasonable cooperation, and to inspect any product submitted for claim. Post-purchase product modifications and commercial use invalidate the limited warranty.
Warranty Service
We will repair or replace a product or product part that is defective in material or workmanship. We may elect to repair or replace a part rather than the entire product and reserve discretion over that election. All warranty replacements will be the model, version, color, or style of the product, part or component available at the time of replacement, which may differ in some respects from the original. Any warranty repair or replacement will neither extend the warranty period nor commence a new one. One warranty claim limit per promotional product.
Exclusions from Warranty Coverage
Exclusions from the limited warranty include:
- Ordinary wear and tear, including changes in surface appearance and color due to routine weathering, aging, and ordinary exposure to light or the elements.
- Exposure to extreme climate/weather/environmental conditions, standing water or other excessive moisture, prolonged exposure to moisture or direct sunlight, or exposure to flame or excessive heat.
- Exposure to harmful substances, including cleaners, lotions, pesticides and stains, as well as damage, marking, or staining of powder-coated or painted surfaces due to contact with rubber or similar compounds.
- Improper maintenance or storage.
- Water rings/stains.
- Infestation, mold, or mildew.
- Mis-assembly, accident (human or animal), misuse or abuse, including but not limited to damage from sharp objects or imprinting from writing instruments.
- Minor cosmetic imperfections that do not prevent ordinary household use/enjoyment of the product, including natural color variations and minor surface irregularities inherent to the manufacturing process.
- Individual allergies, sensitivities, comfort preferences and conditions.
- Costs associated with covered warranty claims, such as labor/installation and shipping, except if/as noted.