Standard Home Delivery (Threshold Service)
Coverage
Available across the contiguous 48 states & Canada.
Shipping Method
Via FedEx Home Delivery, UPS, USPS and common freight carriers.
| Order Total Cost (USD) | Shipping Fee (USD) |
| $0–$499 | $9.00 |
| $500–$999 | $29.00 |
| $1,000–$2,499 | $89.00 |
| $2,500–$4,999 | $199.00 |
|
$5,000–$9,999 |
$299.00 |
| $10,000–$13,999 | $449.00 |
| $14,000–$15,999 | $699.00 |
| $16,000–$17,999 | $999.00 |
| $18,000–$19,999 | $1199.00 |
| $20,000–$21,999 | $1299.00 |
| $22,000–$23,999 | $1399.00 |
| $24,000–$25,999 | $1499.00 |
| $26,000–$29,999 | $1999.00 |
| $30,000+ | Rate Available Upon Request |
Carrier Selection and Oversized Item Delivery
We choose the most appropriate carrier and method for your order.
Parcel deliveries
All deliveries that are delivered through parcel service include threshold only service. The deliveries do not require a signature, and cannot have an appointment scheduled. If you require any changes to the estimated delivery with the carrier, we ask that you reach out to the carrier to coordinate a required change.
Freight/LTL deliveries
Deliveries are scheduled by appointment. Customers will be contacted in advance to arrange a suitable time.
Delivery window length is dependent on the carrier.
This service is curbside or threshold based on carrier and geography.
The carrier will not remove pallets, packaging, or other materials used to secure shipment.
Appointments must be made within five (5) days of original carrier outreach.
Any fees associated with holds, storage fees, or re-delivery attempts will be passed along to the customer.
Alaska & Hawaii Shipping
Coverage
Available to Alaska and Hawaii.
Shipping Method
Via FedEx Home Delivery, UPS, USPS, or other carriers dependent on item size and transportation methods available. In some instances we will ship via a boat out of the port of Long Beach.
Lead Times
Lead times for delivery are extended on average 14–21 days.
Fees
20% of order value, with a minimum fee of $195.
White Glove Delivery & Assembly
Coverage
Available across the contiguous 48 states.
We select the optimal carrier and service level to ensure a smooth delivery and setup experience for your order.
White Glove service includes scheduled appointments at your convenience, with our team reaching out in advance to coordinate a suitable delivery time. This service provides in-home placement, full assembly, and removal of all packaging materials, leaving your space clean and ready to enjoy.
Appointments should be confirmed within five (5) days of initial carrier outreach.
Any fees related to additional storage or re-delivery attempts may apply if delays occur outside of scheduled arrangements.
Fees
10% of order value, with a minimum fee of $249.
Questions & Support
For any questions, reach out to us at support@hineighbor.com.