Frequently asked questions
Find answers to common questions about Neighbor products, orders, and services.
General
Reach out to us at support@hineighbor.com, or send us a chat if you'd like to talk more about a custom order or purchasing individual modules.
You’re welcome to experience Neighbor furniture in person at our Phoenix showroom.
We know it can be difficult to make a purchase without evaluating in person, which is why we offer 45 days from delivery to return your furniture for a refund. This gives you time to live with the pieces in your space and make sure they’re the right fit. To learn more about how returns work, read more about our return process here.
This policy is a testament to our confidence in the quality of our products and our commitment to customer satisfaction. We want you to feel comfortable and confident in your decision to choose us, knowing that your satisfaction is our top priority.
We are so sorry that we slipped up on sending all the necessary components for your product. Please reach out to support@hineighbor.com and we can get you the parts you need ASAP!
Trade Program
Our Trade Program is available to qualified professionals in interior design, architecture, landscape architecture, construction, home staging, and related industries. Applicants must be actively working in a field that regularly sources furniture for client projects.
To apply, you’ll need to submit a completed application along with basic business verification, such as a business license, professional certification, tax exemption or resale certificate, and—if requested—a portfolio or professional website. These requirements help ensure the program remains tailored to trade professionals and their project needs.
Apply here.
Our Trade Program offers exclusive benefits designed to support professionals throughout the design and procurement process, including early access to new collections, customization and COM opportunities, dedicated trade support, and tiered discounts based on order value.
For a full overview of trade benefits and program details, visit our Trade page here. If you have questions or would like to get started, reach out to us at trade@hineighbor.com for more information.
Click here to fill out our quick Trade Program application, and our team will get back to you upon approval within 48 hours!
Yes—Neighbor furniture is built to perform in commercial and contract settings. Our products are designed for durability, stability, and long-term use, making them well suited for hospitality, corporate, and retail environments.
Because outdoor contract standards vary by project and location, we encourage you to reach out if you have specific requirements or certifications in mind. Please contact us at trade@hineighbor.com so we can confirm fit and compliance.
For commercial use, all Neighbor limited warranties are modified to a one (1) year warranty from delivery, unless otherwise stated in the product’s warranty policy.
Products & Materials
Our cushions are crafted with high-quality materials designed for comfort, durability, and easy maintenance. Here’s a breakdown of what makes our cushions so special:
Reticulated foam
This innovative foam is the core of our seat cushions. Its open-cell structure allows for excellent breathability, ensuring the cushions dry quickly after getting wet. This foam is also incredibly durable and resistant to mold, mildew, and the damaging effects of sunlight and water, providing a supportive and comfortable seating experience.
Polyester batting
To enhance the comfort of our seat cushions, we wrap the reticulated foam in soft polyester batting. This adds an extra layer of plushness, making your seat more inviting and comfortable. The combination of reticulated foam and polyester batting ensures our cushions strike the perfect balance between softness and support.
Blown fiber fill
We use blown fiber fill in some of our back cushions. This material is light and fluffy, offering a cloud-like feel that cradles you in comfort. It's perfect for back cushions where you want softer, more adaptable support.
Sunbrella fabric
Our cushions are covered in Sunbrella fabric, known for its exceptional durability and resistance to fading, mildew, and staining. This fabric comes in various stylish colors and patterns, designed to stay vibrant and beautiful through all weather. Plus, it's easy to clean, ensuring your outdoor furniture looks pristine with minimal effort.
Together, these materials create cushions that are not only comfortable and stylish but also built to last and easy to care for. Whether you're enjoying a sunny day or a cool evening outdoors, our cushions ensure your space is as cozy as your indoor living room and just as enduring.
Why teak?
Teak is our material of choice for its exceptional ability to withstand the elements. Renowned for its moisture-repelling properties, teak stands strong against extreme weather, be it scorching sun, torrential rain, or frosty snow. This robust wood is inherently resistant to decay, fungi, and pests, making it an ideal candidate for outdoor furniture. Over time, teak evolves, gracefully transitioning from its initial honey gold hue to a distinguished silver patina. This transformation is not only a testament to its quality but also adds a layer of character and elegance to your outdoor space.
Care and maintenance
Despite teak's natural durability, it requires some care to maintain its appearance and integrity over the years. Here are key points to consider in the care and maintenance of your teak furniture:
Regular cleaning
To preserve the wood's appearance and prevent buildup, regular cleaning with a mild soap and water solution is recommended. This simple practice keeps the furniture looking its best and wards off common outdoor elements.
Managing mold and mildew
In humid conditions, it's not uncommon for mold or mildew to appear on outdoor furniture. If you notice any signs of mold or mildew on your teak pieces, rest assured, this is not indicative of a defect. Such occurrences can be effectively cleaned, restoring the appearance of your furniture. Black spots, often a result of humidity buildup within the wood, are natural mold spores that can also be cleaned.
Embracing the patina
The evolution of teak from a rich golden shade to a silvery patina is a natural and beautiful process. For those who prefer to maintain the original color, treatments and sealants are available. However, many choose to embrace this patina, celebrating the wood's natural aging process as a feature of its charm and resilience.
Preventive measures
While teak is renowned for its robustness and ability to endure outdoor conditions, adopting preventive measures can significantly enhance its lifespan. Utilizing protective covers during extreme weather conditions or periods when the furniture is not in use is highly recommended. These covers are effective in reducing the furniture's exposure to moisture and UV rays, aiding in the preservation of the wood and maintaining its aesthetic appeal.
Important disclaimer regarding all-weather covers in high-rainfall areas
Moisture retention
In high-humidity environments, covers can trap moisture around the furniture, creating an ideal setting for mold and mildew to thrive. This issue is particularly acute in areas with persistent wet weather.
Restricted airflow and sunlight
Teak furniture benefits from the drying and sanitizing effects of air and sunlight. Using covers can significantly reduce these natural defenses against moisture, potentially leading to dampness-related complications.
Risk of condensation
Temperature and humidity fluctuations can cause condensation to form under the covers, exacerbating moisture problems and hindering the wood's ability to dry properly.
Delayed drying process
Following rainfall, it's essential for teak furniture to dry completely. Covers may inhibit this drying, maintaining the wood in a damp state for longer than is healthy.
Potential neglect of routine care
Relying exclusively on covers for protection might lead to a neglect of other necessary maintenance tasks, such as regular cleaning and thoughtful positioning of your furniture.
Given these considerations, while covers provide an additional layer of protection against the elements, they should be used judiciously. In areas with high rainfall, alternative strategies for furniture care, such as elevation, strategic placement, and regular maintenance, should also be employed to ensure the optimal condition of your teak furniture. By balancing the use of covers with these practices, you can enjoy the enduring beauty and functionality of your teak outdoor furniture, even in challenging climates.
Conclusion
Choosing teak for your outdoor furniture means investing in a legacy of outdoor living. With minimal care, teak furniture from Neighbor not only withstands the elements but also enriches your outdoor spaces with its evolving beauty. Whether you cherish the wood's natural patina or prefer its youthful golden glow, teak offers a blend of durability, elegance, and practicality unmatched by other materials. By following simple care and maintenance practices, you can ensure your teak furniture remains a focal point of your outdoor living for years.
When choosing the right teak for your outdoor living spaces, you might come across terms like SVLK and FSC. Both are important, but they serve different purposes in ensuring your furniture is both beautiful and responsibly sourced. Here's a simpler breakdown of what each means for you:
SVLK (Sistem Verifikasi Legalitas Kayu)
What it is
This is a certification specific to Indonesia, ensuring that the teak wood is legally harvested and sold. It's all about making sure the wood's journey from forest to your backyard follows the law.
Why it matters
By choosing SVLK-certified teak, you're helping to fight against illegal logging and ensuring that the forests in Indonesia are protected for future generations. It's a way to know your furniture comes from a good place.
FSC (Forest Stewardship Council)
What it is
This certification has a global reach, setting standards for responsibly managed forests worldwide. FSC certification doesn't just look at the legality of the wood but also considers environmental and social impacts.
Why it matters
FSC-certified teak means your furniture supports forests that are managed with care for the environment, wildlife, and the people who live and work there. It's about making a positive impact well beyond your garden.
The Main Differences
Scope
SVLK is all about legal compliance in Indonesia, while FSC takes a broader look at sustainable and ethical practices globally.
Impact
Choosing SVLK ensures your teak is legally sourced from Indonesia. Opting for FSC means you're supporting a wide range of good practices, from protecting biodiversity to supporting local communities.
In essence, both certifications help protect our planet and ensure the teak in your outdoor furniture is sourced in a way that you can feel good about. Whether it's ensuring legal compliance with SVLK or promoting broader sustainable practices with FSC, you're making a choice that benefits the environment and future generations. At Neighbor, we believe in creating beautiful outdoor spaces with materials that not only look great but also contribute positively to the world around us.
Initial condition
Upon purchase, your teak furniture arrives sanded to perfection and in its natural, unfinished state, showcasing the wood's innate beauty and quality. This starting point emphasizes the teak's rich, golden hue, a testament to its premium quality and craftsmanship.
Natural aging process
As time progresses, your teak furniture will gracefully evolve, transitioning into an elegant patina grey. This metamorphosis is a natural characteristic of teak wood, celebrated for its aesthetic appeal. The emergence of the silver-grey patina is a hallmark of teak's aging process, reflecting its exposure to the elements and enhancing its visual charm.
Impact on quality
It's essential to understand that the change in color from golden to grey is purely cosmetic and does not affect the furniture's structural integrity, strength, or durability. Teak is renowned for its robustness and ability to withstand environmental stresses, making it an ideal choice for outdoor furniture.
Preserving original color
For those who wish to maintain the original golden color of their teak furniture, applying a teak sealer is an effective measure. We recommend sealing the wood 1-2 times annually, depending on your climate and the furniture's exposure to the elements. A teak sealer acts as a barrier, protecting the wood from UV rays and environmental factors that contribute to the greying process.
Recommended products
At Neighbor, we endorse the use of Golden Care products for both sealing and routine maintenance of your teak furniture. Golden Care's teak sealer and cleaner are designed to complement the natural properties of teak, ensuring that your furniture remains in pristine condition.
Application guidance
Achieving optimal results with teak sealer and cleaner requires adherence to the manufacturer's instructions. Each product comes with specific guidelines for application and maintenance, designed to maximize the product's effectiveness and extend the life of your furniture. It is crucial to follow these directions closely to preserve the aesthetic and structural quality of your teak furniture.
Importance of care and maintenance with covers
Even if you decide to use covers to protect your teak furniture, it is vital to maintain a regular care and maintenance routine. Covers can shield your furniture from debris and some weather conditions, but they cannot prevent all forms of wear and tear or the natural aging process of teak. Proper cleaning, occasional re-oiling (if you choose to maintain the original color), and ensuring that the furniture is dry before covering are critical steps to prevent mold and mildew growth and to keep your teak looking its best. Regularly inspect your furniture for signs of moisture and allow it to air out periodically to ensure its longevity.
Conclusion
Whether you embrace the natural greying of teak or choose to maintain its original luster with a sealer, your teak furniture from Neighbor is built to last and designed to age gracefully. By understanding the natural aging process and taking proper care of your furniture, including when using covers, you can ensure that it remains a beautiful and durable part of your outdoor living space for years to come.
If you're looking for the assembly instructions, there are a few different places where you can find them. First, check the physical copy or QR code sticker that came with your box. This is often the most straightforward way to access the instructions. Simply scan the QR code using your smartphone or follow the printed directions to get all the information you need.
Another option is to refer to your delivery confirmation email. Sometimes, the assembly instructions are included as an attachment or a link within the email. Be sure to go through the email thoroughly, as it may contain important details and step-by-step guides to help you with the assembly process.
Finally, if you prefer a digital approach, you can click here to access the assembly instructions. This will redirect you to a specific webpage where you can view or download the instructions in a convenient format.
Yes, Neighbor offers custom-fit protective covers tailored for each item within our seating and lounge collections. Recognizing that one size does not fit all when it comes to outdoor furniture care, especially in varied climates and conditions, our covers are designed to provide an essential layer of protection for your teak furniture.
Our protective covers are crafted to shield your furniture from adverse weather and environmental factors. They are part of a broad care strategy that includes, but is not limited to, elevating furniture for better air circulation, indoor storage to avoid constant exposure to elements, strategic placement to optimize ventilation while minimizing direct rain impact, and regular maintenance to ensure the longevity and beauty of your outdoor teak pieces.
We recommend utilizing these covers as a precautionary measure during harsh weather or when your furniture will be outdoors for extended periods. They complement other care practices to offer comprehensive protection, ensuring your teak furniture remains in excellent condition.
Explore our selection of protective covers to find the perfect fit for your furniture. Click here to shop, and equip yourself with the right tools to maintain the allure and integrity of your outdoor spaces. By incorporating our protective covers into your care routine, you can continue to enjoy the timeless design and durability of your teak furniture, making every moment outdoors special.
Please note:
While our protective covers are designed to withstand a variety of weather conditions, they may not be suitable for all climates. In areas prone to heavy rainfall or high humidity, the use of protective covers could potentially trap moisture underneath, leading to undesirable effects such as mold and mildew growth. We recommend assessing your specific climate and environment before using protective covers, and considering alternative methods of protection if necessary.
If you have any concerns about the compatibility of our covers with your climate, please feel free to contact us for personalized recommendations.
Assembling our furniture is a relatively simple task that can be completed by one or two people. It's a hassle-free process that won't take up too much of your time. On average, it should only take around 10–15 minutes per module to assemble.
For example, if you're assembling a sofa, which consists of three modules, you can expect to spend roughly 30–45 minutes in total. This time frame allows for a comfortable and efficient assembly experience.
If you're uncertain about assembling the furniture on your own or simply prefer assistance, we offer a convenient solution. Our White Glove Delivery service is designed to cater to your needs. It ensures that the furniture is assembled by professionals who will handle everything for you.
To make the assembly process even more seamless, here are some helpful tips:
- Lay out all the components on a soft surface, such as blankets or a soft rug. This provides a cushioned and secure area to work on.
- Double-check that you have all the necessary components and tools before starting the assembly. It's always best to open every box and confirm that nothing is missing. This proactive approach saves you from any unnecessary interruptions during the assembly process.
- Do not store or use gasoline or other flammable vapors and liquids within the vicinity of this or any other appliance.
- A qualified installer must perform installation and service, service agency, or gas supplier. The delivery teams will not be able to assist with this.
Gas requirements
The fire table should be placed on a flat and level surface. It will arrive with the burner and burner plate set inside the unit. All units must have vertical clearance to a combustible surface of 6ft from the top.
What to do if you smell gas
- Immediately switch off the main gas supply.
- Do not try to light any appliance.
- Do not touch any electrical switch; do not use any phone near unit.
- Immediately remove yourself from the area, call your gas supplier and follow their instructions.
- If you cannot reach your gas supplier, call the fire department.
Yes, at Neighbor, we predominantly use Grade A teak for our outdoor furniture, ensuring the highest quality and durability for your living spaces outdoors. Grade A teak is the premium segment of teak wood, renowned for its exceptional qualities and aesthetic appeal. Here’s a breakdown of what Grade A teak means and why it’s important:
What is Grade A Teak?
Quality
Grade A teak comes from the heartwood of mature teak trees, typically those that are at least 20 years old. This part of the teak tree is the densest, boasting high natural oil content, which makes the wood exceptionally resistant to water, rot, and insects.
Appearance
It has a uniform, golden-brown color without knots or cracks, giving it a smooth finish and a beautiful, rich appearance that ages gracefully over time to a distinguished silvery-gray.
Durability
Thanks to its natural oils, Grade A teak is incredibly durable, making it ideal for outdoor furniture that withstands various weather conditions, from scorching sun to pouring rain.
Our use of teak
At Neighbor, our commitment to quality and sustainability means we choose the best materials for our products. While we predominantly use Grade A teak for its superior characteristics, especially for the visible parts of our furniture, we also responsibly utilize Grade A/B teak for non-visible surfaces in some instances. This approach allows us to maintain our high standards of durability and aesthetics, while also ensuring the sustainable use of resources.
Why it matters
Choosing Grade A teak for outdoor furniture is about more than just the immediate appeal; it's about investing in pieces that will last and remain beautiful for years to come. It also reflects our commitment to sustainability, ensuring that we use materials that are not only durable but also sourced in a way that respects the environment.
In summary, when you choose Neighbor for your outdoor furniture, you're choosing pieces crafted from the highest quality teak, designed to enhance your outdoor living spaces with beauty, durability, and a commitment to sustainability.
Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which changed the information required in Proposition 65 warnings.
We are providing the following warning for products linked to this page:
⚠ WARNING: This product can potentially expose you to chemicals including wood dust which are known to the State of California to cause cancer.
For more information, visit California’s Proposition 65 warnings website.
Why does Neighbor include this warning?
Neighbor strives to comply with all applicable laws, including Proposition 65. We have elected to provide the Proposition 65 notice in order to ensure compliance. The warning does not mean that our products will cause any harm. Moreover, a Proposition 65 warning does not mean a product is in violation of any product-safety standards or requirements. In fact, the California government has clarified that “the fact that a product bears a Proposition 65 warning does not mean by itself that the product is unsafe.” The government has also explained, “You could think of Proposition 65 more as a ‘right to know’ law than a pure product safety law.” For more information, visit California’s Proposition 65 warnings website.
How can I get more information?
The California Office of Environmental Health Hazard Assessment, OEHHA, maintains a comprehensive website, which explains the law and offers a list of all the chemicals and materials. You can call the Office of Environmental Health Hazard Assessment's Proposition 65 Implementation Office at (916) 445-6900 or send an email to P65.Questions@oehha.ca.gov.
Shipping
Home Delivery—Threshold Service (USA & Canada—Excluding Alaska and Hawaii)
Coverage
Available across the contiguous 48 states & Canada.
Shipping Method
Via FedEx Home Delivery, UPS, USPS and common freight carriers.
Fees
| Order Total Cost (USD) | Shipping Fee (USD) |
| $0–$499 | $9.00 |
| $500–$999 | $29.00 |
| $1,000–$2,499 | $89.00 |
| $2,500–$4,999 | $199.00 |
| $5,000–$9,999 | $299.00 |
| $10,000–$14,999 | $449.00 |
| $15,000–$19,999 | $699.00 |
| $20,000+ | Quoted |
We choose the most appropriate carrier and method for your order. Deliveries are scheduled by appointment. Customers will be contacted in advance to arrange a suitable time. Delivery window length is dependent on the carrier. This service is curbside or threshold based on carrier and geography. The carrier will not remove pallet(s), packaging, or other materials used to secure shipment. Appointments must be made within five (5) days of original carrier outreach. Any fees associated with holds, storage fees, or re-delivery attempts will be passed along to the customer.
Alaska & Hawaii Shipping
Coverage
Available to Alaska and Hawaii
Shipping Method
Via FedEx Home Delivery, UPS, USPS, or other carriers dependent on item size and transportation methods available. In some instances we will ship via a boat out of the port of Long Beach. Lead times for delivery are extended on average 14–21 days.
Fees
20% of order value / minimum of $195
White Glove Delivery & Assembly
Coverage
We select the optimal carrier and service level to ensure a smooth delivery and setup experience for your order. Our white glove service includes scheduled appointments at your convenience, with our team reaching out in advance to coordinate a suitable delivery time. This service provides in-home placement, full assembly, and removal of all packaging materials, leaving your space clean and ready to enjoy. Appointments should be confirmed within 5 days of initial carrier outreach. Any fees related to additional storage or re-delivery attempts may apply if delays occur outside of scheduled arrangements.
Fees
10% of order value/minimum of $249
Further Information
For any questions, reach out to us at support@hineighbor.com
We ship free to the contiguous 48 states (excluding Alaska and Hawaii) via FedEx Home Delivery or common LTL carriers (when required for oversized products). All oversized common LTL carrier deliveries are appointment based and you will be contacted prior to delivery for scheduling. We reserve the right to determine which carrier and method is used to ship your order. If you have any additional questions regarding our shipping policy, please contact us at support@hineighbor.com.
For Alaska or Hawaii customers, please contact us at support@hineighbor.com.
Lead times vary for each product. We regularly assess and update our lead times, which you can find for each individual product on their respective product page, directly beneath the price (example below). At this time, due to inventory and supply chain constraints, we do not offer expedited shipping. Reach out to us at support@hineighbor.com if you have questions about an existing order.
Service
Offered in partnership with DeliveRight, providing a premium nationwide delivery and assembly service.
Fees
Bluff Collection items
Complimentary.
Other collections
10% of the order value, with a minimum fee of $195.00.
Non-refundable
In the event you wish to return the items, our White Glove Delivery & Assembly fee is non-refundable
Appointment scheduling
Within 15 days of the initial contact, DeliveRight will arrange a delivery time.
Geographic limitations
This service is not available in Alaska, Hawaii, Vermont, North Dakota, South Dakota, and certain other regions. If your location falls into these categories, we will contact you.
Rescheduling
A fee may apply for rescheduling after a failed delivery attempt.
Inquiries
For more details, email support@hineighbor.com.
Care & Maintenance
Proper maintenance of your teak furniture is essential for preserving its beauty and longevity. Here is an updated step-by-step guide that includes initial cleaning upon arrival and advice for covering your furniture in wet climates:
General guidance
Clean upon arrival
Before you use your new teak furniture, give it a gentle cleaning with mild soap, water, and a soft sponge. This initial clean helps to minimize the risk of oil stains transferring to cushions and prepares the wood for use.
Promptly clean spills and dirt
Use a mild soap, water, and a soft sponge to remove dirt, debris, and spills as soon as they occur. Although teak is mold-resistant, lingering debris can foster mold growth.
Monitor for mold and mildew
Keep an eye on shaded areas and humid climates where mold and mildew are more likely to develop. Remember, teak is mold and mildew resistant, not proof.
Ensure ample airflow
Position your furniture in well-ventilated areas to prevent moisture entrapment, crucial in preventing mold and mildew.
Dry after wet conditions
If your furniture gets wet from rain or cleaning, allow it to air dry completely before covering or using it again.
Sanding for minor scratches or stains
Gently sand the area by hand with very fine sandpaper before cleaning, if you notice minor scratches or stains.
Annual or as-needed cleaning
Use teak cleaner
For regular cleaning or if you notice mold or mildew, use a teak cleaner like Golden Care, known for its water-based, gentle formula.
Applying protector
After cleaning, apply a teak protector to maintain the original honey-brown color. Clean the surface before application.
Applying shield
For a moisture barrier to prevent stains, use the teak shield post-cleaning. This step helps prevent moisture-related issues, including mold and mildew.
Covering and storing
Covering your furniture
Use covers to extend the lifespan of your teak furniture, especially during harsh weather or extended absences. Opt for custom-fit protective covers for best protection.
Cushion storage
During the off-season, store cushions inside or under protective covers.
Avoid covering wet furniture
Never cover your furniture while it's wet. Even though teak is mold and mildew-resistant, covering damp furniture can create conditions that may lead to mold or mildew growth.
Caution in wet, rainy environments
Be cautious when covering in wet climates
While covering your furniture can protect it, be mindful in very wet, rainy environments. Always ensure the furniture is dry before covering to avoid trapping moisture, as teak is resistant to, but not immune from, mold and mildew.
Some things to be aware of:
Moisture retention
Covers can trap moisture against the furniture, creating conditions favorable for mold and mildew growth. This issue is exacerbated in environments where wet conditions persist for extended periods.
Restricted airflow and sunlight
Teak thrives with exposure to air and sunlight, which help to naturally dry the wood and prevent the growth of mold and mildew. Covers significantly reduce these beneficial elements, potentially leading to moisture-related damage.
Risk of condensation
Fluctuating temperatures and humidity levels can cause condensation to form underneath covers, further increasing the risk of moisture damage and mold growth.
Delayed drying
After rainfall, it's essential for teak furniture to dry thoroughly. Covers can impede this drying process, keeping the wood damp for longer than it should be.
Overreliance on covers
Solely depending on covers for protection can lead to neglect of other crucial care practices, such as regular cleaning and strategic placement of furniture to ensure proper drying and exposure to natural elements.
Strategies beyond covers
In light of the limitations associated with all-weather covers, we recommend adopting alternative practices to protect and maintain your teak furniture in moist climates:
Elevate furniture
Keeping furniture off the ground promotes quicker drying and better air circulation, crucial for preventing moisture buildup.
Indoor storage
Whenever feasible, store your furniture indoors to shield it from the elements, similar to how you might store a vehicle to maintain its condition.
Strategic placement
Opt for locations that offer some shelter from direct rain, yet provide ample airflow and some exposure to sunlight, aiding in the natural drying process.
Regular maintenance
Clean your furniture routinely to remove dirt and debris that could harbor moisture and mold.
By adhering to these steps, you ensure that your teak furniture remains a durable, beautiful, and cherished part of your outdoor space for many years, reflecting the care and diligence you've invested in its upkeep.
For general cleaning
Remove the cushion covers
If your cushions have removable Sunbrella fabric covers, gently remove them.
Machine wash or hand wash
You can machine wash the covers on a gentle cycle with mild laundry detergent. Alternatively, hand washing with mild soap and lukewarm water works well too. For both methods, avoid bleach and harsh detergents.
Air dry
Hang the covers to dry. Do not use a dryer, as high heat can shrink or damage the fabric.
Spot cleaning for non-removable covers
If the cushion covers cannot be removed, prepare a solution of mild soap and water, lightly dampen a soft cloth or sponge, and gently clean the spot. Rinse with a clean, wet cloth and allow to air dry.
For deep cleaning the cushion materials
Reticulated foam and polyester batting
If the inner materials, such as reticulated foam and polyester batting, need cleaning due to spills penetrating the cover:
- Gently hand wash with mild soap and lukewarm water.
- Press out the excess water gently—do not wring.
- Allow the cover to air dry completely before replacing it. Ensure the material is thoroughly dry to avoid mold and mildew development.
Blown fiber fill
This material should be spot-cleaned with a damp cloth using mild soap. It's crucial not to soak the fill, as it is more challenging to dry thoroughly. Always air dry.
Additional care tips
Sunbrella fabric care
For stubborn stains on Sunbrella fabric, a fabric spot remover or a mix of bleach and water (for white or colorfast fabrics) can be used. Always follow the specific care instructions provided by Sunbrella for the best results.
Avoid direct heat and sunlight while drying
Although Sunbrella fabric is resistant to fading, direct sunlight can still affect the cushion materials' drying process. Dry in a shaded, well-ventilated area.
Mold and mildew prevention
Ensure cushions are dry before storing, and use a breathable cover to prevent moisture accumulation, which can lead to mold and mildew growth.
By following these care instructions, you can keep your cushions in top condition, ensuring they continue to offer comfort and style to your outdoor spaces for years to come.
More instructions on cleaning & care can be found on Sunbrella's website, or you can view a quick upholstery care and cleaning guide here!
Caring for your Low Chair is easy, ensuring it remains beautiful and durable through all seasons. Polywood is a high-quality, recycled plastic material designed to replicate the look of wood without the maintenance wood typically requires. Here’s how you can keep your Polywood furnishings looking their best:
Routine cleaning
Simple cleaning
For regular maintenance, a soft cloth or sponge with warm, soapy water is all you need to remove dirt and grime. Rinse with clean water and dry with a soft cloth to prevent water spots.
Hose down
For a quick refresh, you can simply hose down your Polywood furniture. This method is effective for removing loose dirt and debris.
Dealing with stains and deep cleaning
Stains and heavy dirt
For more stubborn stains or heavy dirt accumulation, a solution of one-third bleach and two-thirds water can be used safely on Polywood. Apply the solution with a soft brush, allowing it to sit for a few minutes before scrubbing gently. Rinse thoroughly with water and dry.
Power washing
Polywood can withstand power washing at a low setting (not exceeding 1,500 psi), which can be effective for deep cleaning. Be sure to hold the nozzle at a distance to avoid damaging the surface.
Preventing and removing mold and mildew
Mold and mildew
While Polywood is resistant to mold and mildew, these can grow on dirt and other organic material left on the furniture. Clean regularly to prevent buildup and use the bleach solution method for any mold or mildew stains.
Additional care tips
Avoid harsh chemicals
While Polywood is durable, harsh chemicals and abrasive cleaners should be avoided to prevent surface damage.
Protect from extreme heat
Although Polywood is designed to withstand the elements, it's best to avoid placing hot items directly on the surface, as extreme heat can cause damage.
Use protective covers
While not necessary for protection against weather, covers can help keep your Polywood furniture clean and ready for use, especially during extended periods of non-use.
By following these simple care and maintenance steps, your Polywood furniture will continue to look great and provide comfortable, stylish outdoor seating and dining options for many years. Enjoy the beauty of wood without the upkeep with Polywood.
Routine cleaning
Dust off your concrete furniture regularly with a soft cloth or brush to keep it clean. A gentle wash with mild detergent and water will do the trick for dirt and spills. Make sure to rinse and dry the surface thoroughly to avoid water spots.
Stain prevention and removal
Act quickly to blot spills on your concrete surfaces to prevent stains, as concrete is porous. For stubborn stains, a cleaner designed for concrete can be applied, then gently scrubbed, rinsed, and dried.
Protection and maintenance
Seal your concrete furniture annually to protect against moisture and stains. Use pH-neutral cleaners to avoid surface damage, and always avoid harsh chemicals.
Concrete gas Fire Pit care
Check the gas components of your fire pit regularly to ensure they are in good working order and keep the burner area clear of debris. When not in use, cover the fire pit with a breathable, weather-resistant cover, ensuring it’s cool and dry beforehand.
Concrete Coffee Table top care
Use coasters or felt pads to protect your coffee table top from scratches and heat. Be mindful of temperature extremes to prevent cracking, and never place hot items directly on the concrete.
Temperature and crack management
Be aware of rapid temperature changes as they can cause concrete to crack. Regularly inspect your furniture for any cracks or damage and repair them promptly to maintain its integrity and appearance.
Maintaining these care practices will make your concrete outdoor furniture a durable and attractive feature of your outdoor living space. Regular attention ensures that both functionality and aesthetic appeal are preserved for years of enjoyment.
Aluminum outdoor furniture is favored for its lightweight durability and resistance to rust and corrosion. A few straightforward care routines are recommended to keep it in top condition.
Routine cleaning
Dust your aluminum furniture regularly with a soft cloth to prevent the buildup of dirt and debris. For a deeper clean, use a solution of mild soap and lukewarm water to gently wash the surfaces. Rinse thoroughly with clean water to remove any soap residue, and dry with a soft towel or cloth to prevent water spots and streaks.
Stain rrevention and removal
Aluminum is naturally resistant to rust and corrosion but can accumulate stains or dirt over time, especially in outdoor settings. To address spills and stains, promptly wipe the area with a soapy water solution. A non-abrasive cleaner specifically designed for aluminum can be used for more persistent stains or buildup. Avoid abrasive pads or harsh chemicals that could damage the surface. Rinse the furniture well after cleaning to ensure no cleaner residue is left behind.
Protection and maintenance
To protect your aluminum furniture and maintain its appearance, occasional treatments are beneficial. Applying a coat of automotive wax or a protectant made for aluminum furniture can enhance its natural shine and add a protective barrier against the elements. This is especially helpful in coastal areas where salt air can accelerate oxidation.
Special considerations
For aluminum furniture with painted or powder-coated finishes, extra care should be taken to preserve the integrity of the surface. Use cleaning products and methods that are safe for these finishes to prevent fading, chipping, or peeling. If scratches or chips occur, touch up the paint or coating promptly to prevent further damage.
In regions with harsh weather conditions, consider covering your aluminum furniture or storing it indoors during the off-season to extend its lifespan and maintain its aesthetic appeal.
By adhering to these care and maintenance tips, your aluminum outdoor furniture will remain functional, attractive, and ready for use, whether for daily family life or special gatherings in your outdoor living space. Regular maintenance not only preserves the furniture’s quality but also enhances your enjoyment over time.
Using your cover
This furniture cover is highly resistant to moisture. However, it is not waterproof by design because it needs to be breathable. To minimize moisture from penetrating your cover, follow these steps:
- Your cover is designed to be used with your furniture’s cushions on it.
- For damp or musty environments for extended periods, remove cover frequently and shake moisture away. Then, dry the cover and put it back on your furniture.
- Important: Please ensure that there’s space between the bottom of the cover and the ground when draped over furniture. If the bottom of your cover is touching the ground, it can trap moisture underneath and lead to mold and/or mildew growth.
- Avoid water pooling from heavy rains or snow by laying cushions or pillows down to create a slope for water runoff.
- If water pooling can’t be avoided, remove the cover when pooling occurs and shake it well before putting it on your furniture again.
- Your cover has a buckle and strap fastening system to keep it from blowing off your furniture. Be sure these are fastened to furniture legs.
- This cover is engineered with covered mesh vents along one side to assist with airflow up and underneath the cover. Be sure the vents are not blocked for optimum performance.
Cleaning your cover
A clean cover is a high-performing cover. Follow these steps for the best cleaning results:
- Remove the cover from the furniture and vigorously shake it to remove any dust, dirt, and other debris.
- Use a garden hose to rinse the cover. Use mild soap and warm water with a sponge or soft bristle brush for cleaning.
- Use a towel to dry the cover or let it dry in the sun. Do not put your cover back on the furniture or fold it for storage until completely dry.
- It is not recommended to machine wash or dry your cover.
Folding and storing your cover
First, be sure the cover is clean and dry by following the “Cleaning Your Cover” steps above. Then follow these steps for optimal storage:
- Layout cover on a flat surface (i.e., a table or clean floor).
- Square up the cover by folding in all angled sides.
- Begin folding the cover in halves until you reach the desired storage size.
- Store cover in a clean, dry space.
Caution in wet, rainy environments
Be cautious when covering in wet climates
While covering your furniture can protect it, be mindful in very wet, rainy environments. Always ensure the furniture is dry before covering to avoid trapping moisture, as teak is resistant to, but not immune from, mold and mildew.
Some things to be aware of:
Moisture retention
Covers can trap moisture against the furniture, creating conditions favorable for mold and mildew growth. This issue is exacerbated in environments where wet conditions persist for extended periods.
Restricted airflow and sunlight
Teak thrives with exposure to air and sunlight, which help to naturally dry the wood and prevent the growth of mold and mildew. Covers significantly reduce these beneficial elements, potentially leading to moisture-related damage.
Risk of condensation
Fluctuating temperatures and humidity levels can cause condensation to form underneath covers, further increasing the risk of moisture damage and mold growth.
Delayed drying
After rainfall, it's essential for teak furniture to dry thoroughly. Covers can impede this drying process, keeping the wood damp for longer than it should be.
Overreliance on covers
Solely depending on covers for protection can lead to neglect of other crucial care practices, such as regular cleaning and strategic placement of furniture to ensure proper drying and exposure to natural elements.
Strategies beyond covers
In light of the limitations associated with all-weather covers, we recommend adopting alternative practices to protect and maintain your teak furniture in moist climates:
Elevate furniture
Keeping furniture off the ground promotes quicker drying and better air circulation, crucial for preventing moisture buildup.
Indoor storage
Whenever feasible, store your furniture indoors to shield it from the elements, similar to how you might store a vehicle to maintain its condition.
Strategic placement
Opt for locations that offer some shelter from direct rain, yet provide ample airflow and some exposure to sunlight, aiding in the natural drying process.
Regular maintenance
Clean your furniture routinely to remove dirt and debris that could harbor moisture and mold. Consider re-oiling your teak furniture to maintain its original color and further protect it from the elements.
By adhering to these steps, you ensure that your teak furniture remains a durable, beautiful, and cherished part of your outdoor space for many years, reflecting the care and diligence you've invested in its upkeep.
Synthetic wicker, known for its durability and weather resistance, is an excellent choice for outdoor furniture. With proper care, it can maintain its appearance and functionality for many years.
Routine cleaning
Dust synthetic wicker regularly with a soft brush or cloth to prevent dirt and debris buildup. Use a mild soap and water solution to wipe down the furniture for a deeper clean. Rinse with clean water and dry thoroughly to avoid leaving streaks or water spots.
Stain prevention and removal
Clean spills immediately to prevent staining. For spot cleaning, use a damp cloth with mild soap. For tougher stains, a soft-bristled brush can gently scrub the affected area without damaging the wicker. Always rinse thoroughly after cleaning to remove soap residue.
Moisture management
While synthetic wicker is more water-resistant than its natural counterpart, prolonged exposure to moisture can still lead to issues. Ensure that the furniture is dried thoroughly after cleaning and after exposure to rain. Consider using outdoor furniture covers during heavy rain or when not in use for extended periods.
Structural care
Check the frame and joints of your synthetic wicker furniture regularly for any signs of wear or damage. Tighten any loose screws and repair or replace damaged areas promptly to maintain the furniture’s integrity and prevent further deterioration.
Storage and covering
If the furniture will not be used for a long time, especially during winter, store it in a dry, sheltered place if possible. When storing outdoors, use breathable covers to protect against dirt, debris, and moisture while allowing air circulation to prevent mold and mildew growth.
By adhering to these care guidelines, your synthetic wicker outdoor furniture will continue to be a stylish and durable addition to your outdoor space. Regular maintenance helps preserve its quality and ensures it remains a favorite spot for relaxation and entertainment.
Returns & Warranty
When it comes to deciding whether our products are the perfect fit for you, we want to make sure you have ample time to make your decision. That's why we give you a generous 45 days to evaluate your purchase. We understand that sometimes things just don't work out, and that's perfectly fine. You don't even need to worry about keeping the original boxes. We've made the return process as hassle-free as possible.
You can read our Return Policy for more information or email us at support@hineighbor.com.
| Collection / Item | Term | Full Warranty Language |
| Haven Lounge | 5-Year Cushions / 3-Year Frames—Limited Warranty | Link here |
| Terra Lounge | 5-Year Cushions / 3-Year Frames—Limited Warranty | Link here |
| Reel Collection | 5-Year Cushions / 3-Year Frames—Limited Warranty | Link here |
| Bluff Collection | 5-Year Cushions / 3-Year Frames—Limited Warranty | Link here |
| Rook Fire Table | 2-Year—Limited Warranty | Link here |
| Haven Dining | 1-Year—Limited Warranty | Link here |
| XY Dining | 5-Year Cushions 1-Year Frames—Limited Warranty | Link here |
| Low Chair / Low Bench - Teak | 3-Year—Limited Warranty | Link here |
| Low Chair - POLYWOOD® | 20-Year—Limited Warranty | Link here |
| Dweller Chair & Ottoman | 5-Year Cushions / 3-Year Frames—Limited Warranty | Link here |
| Throw Pillows | 5-Year Casing—Limited Warranty | Link here |
| Roundabout Collection | 5-Year Cushion / 3-Year Frames—Limited Warranty | Link here |
| Trase Collection | 5-Year Cushion / 3-Year Frames—Limited Warranty | Link here |
| Leedo Deck Chair & Ottoman | 5-Year Cushion / 3-Year Frames—Limited Warranty | Link Here |
Our Philosophy: We build our products to last
But, like all nice things, they require care. We guarantee that if our products are cleaned and protected when necessary, they will be with you for a very long time.
Below you will find a quick summary of products and the corresponding warranty period. For more information about our warranty and what is covered, please click here.
Commercial Warranty Disclaimer
Haven Lounge — 5-Year Cushions / 3-Year Frames Limited Warranty
Haven Collection Teak Frames come with a warranty of 3 years. This means that for 3 years, we guarantee the quality and durability of the teak frames in our Haven Collection. Whether it's a chair, a table, or any other piece of furniture in the Haven Collection, you can be confident in its longevity.
Similarly, the cushions and fabric in the Haven Collection are covered by a 5-year warranty. We understand the importance of comfortable seating, which is why we have stood behind the quality of our cushions and fabric for 5 years.
Terra Lounge — 5-Year Cushions / 3-Year Frames Limited Warranty
In the Terra Collection, the aluminum frames are protected by a 3-year warranty. Aluminum is a lightweight and durable material, perfect for outdoor furniture. With our warranty, you can enjoy peace of mind knowing that your Terra Collection furniture will last for years to come.
As for the cushions and fabric in the Terra Collection, they are covered by a longer 5-year warranty. We want you to enjoy the comfort and style of your outdoor space, and our cushions and fabric are designed to withstand regular use and exposure to the elements.
Reel Collection — 5-Year Cushions / 3-Year Frames Limited Warranty
The Reel Collection features teak frames that are also covered by a 3-year warranty. Teak is known for its natural beauty and strength, and with our warranty, you can be confident that your Reel Collection furniture will stand the test of time.
Just like the Haven and Terra Collections, the cushions and fabric in the Reel Collection are backed by a 5-year warranty. We understand that outdoor furniture is meant to be enjoyed, which is why our cushions and fabric are designed to provide comfort and durability for years to come.
Bluff Collection — 5-Year Cushions / 3 Year Frames Limited Warranty
The Bluff Collection, like the previous collections, includes teak frames that come with a 5-year warranty. Teak is a timeless material that adds elegance and warmth to any outdoor space, and we want you to enjoy your Bluff Collection furniture for many years.
For the Bluff Collection cushions and fabric, we offer a 3-year warranty. We know that outdoor furniture is exposed to various weather conditions, and our cushions and fabric are engineered to withstand the elements and maintain their quality over time.
Rook Fire Table — 2 Year Limited Warranty
Our Rook Fire Table is covered by a 2-year warranty. We understand that a fire table is a centerpiece for outdoor gatherings, and we want you to have peace of mind when using it. With our warranty, you can enjoy the warmth and ambiance of the Rook Fire Table for two years.
If you have purchased a coffee table with a concrete top, it is covered by a 1-year warranty. Concrete is a durable material that adds an industrial touch to your outdoor space. Rest assured that your concrete coffee table top is protected for one year.
Haven Dining — 1 year Limited Warranty
Our Haven Dining Collection is backed by a 1-year warranty. We believe that dining outdoors should be a pleasurable experience, and our teak dining furniture is built to last. With our warranty, you can enjoy meals and gatherings with friends and family for years to come.
XY Dining — 5-Year Cushions / 1-Year Frames Limited Warranty
In XY Collection, metal frames are protected by a 1-year warranty. Our cast aluminum table top is lightweight and durable, perfect for outdoor furniture. Chairs made of e-coated / powder-coated steel are built to endure elements. With our warranty, you can enjoy peace of mind knowing your XY Collection furniture will last for years to come.
As for cushions and fabric in XY Collection, they are covered by a longer 5-year warranty. We want you to enjoy the comfort and style of your outdoor space, and our cushions and fabric are designed to withstand regular use and exposure to the elements.
(Teak) Low Bench / Low Chair / Low Ottoman — 3-Year Frames Limited Warranty
The pieces from the Low Collection are covered by a 3-year limited warranty for frames. Echoing the timeless quality of our teak range, this collection enhances any outdoor area with its elegance and warmth.
POLYWOOD® Low Chair — 20-Year Frames Limited Warranty
The POLYWOOD® version of our Low Chair, comes with a 20-year warranty, assuring that they will be free from material defects and will not splinter, crack, chip, peel, rot, or suffer from insect infestation damage under normal residential use.
This warranty is administered by our Vendor / Partner POLYWOOD®. More about POLYWOOD® warranty can be found here.
Dweller Chair and Ottoman — 5-Year Cushion / 3-Year Frame Limited Warranty
In the Dweller Series, the teak frames, including those of the chair and ottoman, are assured under a 3-year warranty. This warranty underscores our commitment to the quality and endurance of the teak frames utilized across the Dweller Series. It guarantees that, whether you've chosen a chair, ottoman, or any other teak-framed item from this collection, its structural integrity and aesthetic appeal are safeguarded for three years.
Furthermore, for five years, the cushions and fabric of the Dweller Series are protected by warranty. Recognizing the crucial role of comfort and durability in your seating experience, we extend this 5-year warranty to underscore our confidence in the enduring quality of our cushions and fabric.
Throw Pillows — 5-Year Casing Limited Warranty
Our Throw pillows made of Sunbrella fabric in the Haven Collection enjoy a 5-year warranty. Acknowledging the essential role of aesthetics and resilience in enhancing your outdoor comfort, this warranty reflects our trust in the superior quality of Sunbrella fabric used for our cushions and throw pillows. For five years, you can rest assured that these elements will contribute to a visually appealing and comfortably furnished outdoor space.
Roundabout Collection — 5-Year Cushion and Fabric Warranty / 3-Year Frame Limited Warranty
The Roundabout Collection extends a hearty limited warranty, underscoring our commitment to quality and customer satisfaction in our synthetic wicker and aluminum frame outdoor furniture. The heart of our furniture, featuring both synthetic wicker and aluminum frames, falls under a comprehensive 3-year limited warranty. This warranty ensures that the combination of lightweight, durable aluminum and resilient synthetic wicker—materials chosen for their durability and aesthetic appeal—stands up to the test of time, allowing you peace of mind and years of enjoyment from your outdoor pieces.
Complementing the robust frame warranty, the cushions and Sunbrella fabrics of your Roundabout Collection pieces are protected by an expansive 5-year warranty. Crafted for enduring comfort and enduring style, our cushions paired with premium Sunbrella fabrics are specifically designed to resist the challenges of frequent usage and exposure to the elements, ensuring that your outdoor living space remains a haven of comfort and elegance.
Commercial Warranty Disclaimer
Updated: April, 2023
All limited warranties offered by Neighbor are modified for commercial use to a time period of one (1) year from delivery, unless otherwise explicitly stated in the warranty policy. This modification applies to any Neighbor product used for commercial purposes, including but not limited to those used in restaurants, hotels, or other commercial settings. This modification does not affect any other terms or conditions of the limited warranty.
For more information about our warranty and what is covered, please click here.
If you'd like to initiate a return or exchange within 45 days from your delivery date, please email us at support@hineighbor.com. If your product was defective or damaged in any way, please be ready to share photos, and know that we can explore several reparation options before initiating a full return.
If something doesn’t look or feel right, send us an email at support@hineighbor.com. We can almost always replace full items or component pieces, or explore product care solutions based on your specific needs.